Refund policy

Welcome to Shadowstone Designs! We are so glad you're here. We curate a unique mix of new fabrics, one-of-a-kind vintage finds, and handmade goods. Because our inventory is a little unconventional, our return policy varies depending on what you're buying.
Please take a quick look at our guidelines below before checking out!
1. Policy by Item Category
  • Fabrics (New & Vintage): All fabric sales are final. Because fabric is cut to order just for you, we can't accept returns or exchanges once it leaves the bolt. We highly recommend reviewing all listing details and photos carefully, and we are always happy to answer questions before you buy!
  • Vintage Finds: We want you to love your piece of history! Vintage items are eligible for Store Credit Only within 14 days of delivery. Please note that vintage returns are subject to a 15% restocking fee to help cover the care, time, and packaging materials involved.
  • Handmade Goods: Handmade items are eligible for an Exchange or Store Credit within 14 days of delivery. If an identical item isn't available for an exchange, we will issue you store credit to pick out something else you love.
2. Keeping Things Fair (Return Conditions)
To protect our curated inventory, any item sent back for store credit or exchange must meet a few strict criteria:
  • Drop us a line first: Please always email us before mailing anything back! We require photos of the item's current condition in your email before we can issue a Return Authorization. Unsolicited returns cannot be processed.
  • Original Condition: Items must be completely unused, unwashed, unaltered, and in their original packaging. They must be entirely free of pet hair and odors (like smoke or perfume).
  • Safe Transit is the Buyer's Responsibility: Please pack your returns with love and plenty of protective materials! If an item breaks on its way back to us, we cannot issue a store credit. Because the buyer is the shipper for returns, you will need to file a damage claim directly with your shipping carrier to recover the costs, so we highly recommend adding shipping insurance to your return package.
Note: We carefully inspect all incoming returns. If an item arrives broken, altered, or in a condition that violates these terms, we won't be able to issue a credit. Thank you for understanding!
3. How to Initiate a Return
  1. Send an email to customerservice@shadowstonedesigns.com within 14 days of delivery. Please include your order number, the item you want to return, and a photo of its current condition.
  2. Once we review your request, we’ll email you a Return Authorization along with our mailing address. Please wait for this email before shipping your item!
  3. Shipping Costs: Buyers are responsible for return shipping costs. We highly recommend using a trackable shipping service so it safely makes its way back to us.
  4. Once we receive and inspect your item, we’ll email you and issue your digital gift card (minus the restocking fee for vintage items) within 3–5 business days.
4. Damaged Deliveries
If a carrier is rough with your package and an item arrives broken, we’ve got your back! Please email us within 48 hours of delivery at customerservice@shadowstonedesigns.com with photos of the damaged item and the shipping box. We will work quickly to make it right with a replacement or a full refund.