Shipping policy

Shadowstone Designs — Shipping & Delivery Policy
Thank you for supporting Shadowstone Designs! We take immense pride in carefully cutting your new fabrics, safely padding our vintage treasures, and packing up our handmade goods.

Please review our shipping timelines, tracking rules, and carrier terms below before finalizing your order.

1. Processing and Handling Timelines
  • All orders are processed and packed within 2 to 3 business days (excluding weekends and holidays) after your payment successfully clears.
  • If you purchase a custom bundle or a massive cut of fabric, your handling time might extend slightly during high-volume periods. If there is an unexpected delay, we will notify you immediately via email.
2. Shipping Methods and Rates
  • We primarily ship via USPS (Ground Advantage and Priority Mail) to ensure you get competitive, reliable tracking rates.
  • Shipping rates are calculated dynamically at checkout based on the total physical weight of your package and your destination zip code.
  • Free Shipping Reward: We offer Free Standard Shipping on all orders over $100 (before taxes and after discounts)! Simply fill up your cart with your favorite fabrics and vintage finds, and the free shipping option will automatically activate at checkout.
  • Combined Shipping: We love a good bundle! If you place multiple separate orders within a 24-hour window, please contact our support desk immediately. If we haven’t cut or packaged your initial order yet, we are happy to combine your items into a single package and refund any excess shipping overages.
3. Tracking Your Order

Once your shipping label is printed, an automated email containing your carrier tracking link will be sent to the email address on file. Please allow up to 24 to 48 hours for the post office to scan the package and update the movement details on their official website.

4. Lost, Stolen, or Damaged Packages
  • Carrier Transit: Once your package is scanned into the custody of the USPS or any third-party shipping carrier, the legal title and risk of transit loss passes directly to the buyer. We are not responsible for delivery delays caused by severe weather, postal backups, or incorrect delivery routing.
  • Missing Packages: If your tracking link states your package was "Delivered" but you cannot find it, please check with neighbors, look behind porch fixtures, or contact your local post office branch directly. We cannot issue refunds or replacements for packages confirmed as successfully delivered by the carrier.
  • Shipping Insurance: For rare vintage items or high-value textile orders, we highly recommend selecting a shipping class at checkout that includes insurance (such as USPS Priority Mail) to guarantee you can file a carrier claim if your items are damaged in transit.
5. International Orders

At this time, we only offer domestic shipping within the United States. We hope to open up international shipping to global crafters and vintage collectors in the future!

6. Shipping Questions & Contact

Need help with a package or want to request a combined bundle adjustment? Reach out to our customer care team directly through our online Customer Support Portal or send us an email at customersupport@shadowstonedesigns.com